Policies

Policies

Terms & Conditions

Supply of “Martin’s Meat” goods ordered and alternate goods

1. Goods will not be supplied for the purposes of resale, and are only supplied for your own use as a consumer. We reserve the right to refuse orders including those that we consider are for commercial or non-domestic purposes, or subject to onward delivery by a 3rd party.  Where products are used for non-domestic purposes, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

2. Food goods are supplied at the temperature appropriate to that food.

3. Goods are subject to availability and prevailing market conditions, If any goods you wish to purchase are not available, “Martin’s Meats” will try to offer you 'alternative goods' similar to the goods you have requested, which may be a different price. Please note we will attempt to deliver substitute products should selected products be unavailable unless you request us not to do so.

4. We will tell you which items have been substituted and with what. You do not have to accept the alternative goods offered by “Martin’s Meats”. Acceptance or rejection of any alternative goods does not occur until you have the opportunity to inspect them at the time of delivery. Where alternative products are accepted, customers should check product packaging for the most up to date nutritional information and allergen warnings, as these may differ from the products originally ordered.


5. Although we take all reasonable care to ensure that recipe and additional nutritional information appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.  Customers are advised to check product packaging for nutritional information and allergen warnings before consumption, as product information is subject to change after publication of the recipe.

Privacy Policy

We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure.  It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you use our products or services over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”).  This policy gives effect to our commitment to protect your personal information and has been adopted by all of the companies and businesses in our company.

What sort of information do we hold and how do we use your information

The information we collect may be used to:

Make available our Services to you
  • Process your orders
  • Take payment from you or give you a refund
  • Personalise your shopping experience, for example by understanding your location or how you use our apps and websites to provide you with personalised offers or shopping ideas
  • Help us ensure that our customers are genuine and to prevent fraud
  • Conduct market research, either ourselves or with reputable agencies
  • For statistical analysis
  • Help us understand more about you as a customer, the products and services you consume, the manner in which you consume them and how you shop across the “Martin’s Meats” company Find ways to improve our Services, apps and websites
  • Contact you about products and services from us and other companies
  • Provide for the safety and security of our colleagues and customers
  • Help answer your questions and solve any issues you have.

Opening Times

Sun - Thu 9:00 - 21:00 clock

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Mobile: +971 55 377 8714
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